This section is all about inbound calls or how to create inbound call assistants.
Well, you might ask, what are inbound calls?
Well, let us take an example and understand it better.
So if you are a gym owner or if you are an e-commerce store owner, let's say all of the customers or
all of your client will call to you and they are calling you.
So it is coming in, calls are coming in, and that is what is known as inbound calls.
And we are not doing any outbound calls, meaning we are not approaching our client, approaching our
customer or end user, and we are not directly calling them.
So our call is not going out.
It is coming in by our user or our customer.
And that is known as inbound calls.
So we will set up all type of assistant for inbound calls.
And in the next section we will set up how to outbound calls.
We will set up our assistant to do outbound calls meaning our owner or our restaurant.
We will be calling our customer.
So this is what is known as outbound calls.
So I hope you got the point between what are inbound calls and what are outbound calls.